More efficient branches, less time waiting at the counter.
Branch transformation involves shifting some teller operations to self-service and automating routine branch and back-office operations. GSS supports this shift to reduce counter waiting times and increase service availability for customers.
Benefits
- Shorter counter waiting times
- Automation of routine operations
- More efficient branches
- A better customer experience
Use cases
Gradually migrating teller operations
Gradually shifting certain operations to self-service.
Easing counter load at peak times
Absorbing part of the customer flow through self-service equipment.
Modernising an existing branch
Integrating a self-service area into an already operating branch.
Sectors we serve
- Commercial banks
- Financial institutions
Frequently asked questions
What does bank branch transformation involve?
It involves shifting some teller operations to self-service and automating routine operations, to reduce waiting times and increase service availability.
Does this require closing the branch during the work?
The approach aims for a gradual migration of operations, designed to limit impact on day-to-day branch operations; the exact approach depends on each branch’s context.
What equipment is involved in this transformation?
It relies in particular on ATMs, deposit machines and cash recycling, integrated into a dedicated self-service area.
Let’s discuss your project
Our experts review your context and propose an approach tailored to it.